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Customer Service

TELEPHONE & EMAIL SUPPORT

If you have any questions about your order, or a specific product, we'd be happy to help!
During the week you can call us at (801) 341-2845 (from 9am to 5pm MST), or email us anytime at support@silveronyx.com.

ORDER PROCESSING

We will make every effort to process your order on the same day it was submitted. Orders placed outside business hours will be processed during the following business day.

FREE USA SHIPPING

We are currently offering FREE shipping within the USA for orders over $99.¹

Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping costs are subject to change and will be determined at the time of order.

All domestic orders will be shipped via USPS Priority Mail, Standard Shipping (3-5 business days²).

¹Subject to change. ²Actual transit time may vary for origin and destination.

INTERNATIONAL SHIPPING

Unfortunately we are not able to ship orders outside of the USA at this time.

RETURNS, REFUNDS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return within 30 days of delivery. Returned merchandise should include the vendor packaging and be in the same condition as when it was received.

NOTE: Returns for replacement air purifier filters will ONLY be accepted in NEW/UNOPENED condition.

RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). SilverOnyx does not provide return labels - customers are responsible for return shipping costs.

Please allow 10 to 14 days for the processing of your return.

WARRANTY

All SilverOnyx small appliances and kitchenware include a manufacturers warranty to protect you against defects that may occur during manufacturing. Product warranties are eligible on orders placed directly with SilverOnyx only (through SilverOnyx.com, Amazon, eBay, Walmart.com, or Jet.com) - we do not have any authorized resellers.

The warranty period begins on the date of delivery, and all warranty claims will require proof of purchase. Depending on the type of warranty claim, you will be eligible for repair, replacement, or refund - at the discretion of SilverOnyx LLC.

Air Purifiers, Cordless Vacuums, and Pressure Cookers: One Year Limited, Non-Transferable Warranty
Sound Therapy Machines and All Kitchenware: 90 Day Limited Warranty

*NOTE: Buyers are responsible for any shipping charges incurred to return products under warranty.