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Frequently Asked Questions

AIR PURIFIERS

Will this work outside of North America?
Yes, our 5 speed purifier uses a dual voltage 100-240v (50/60Hz) power supply adapter so if you are using the product in other countries you will just need a plug adapter for the type of outlet you have.

How often does the filter need to be replaced?
We recommend replacing the filter cartridge every 6 months. For best results, you can clean the filter with a handheld vacuum (or vacuum with a hose attachment), but the filter must NOT get wet. It may last up to 12 months depending on usage and conditions of the air being cleaned, however the activated charcoal in the filter will eventually get used up and will no longer be effective.

What is PM2.5 and what do the numbers mean?
PM2.5 is an electronic dust sensor that is able to read the amount of particulates in the air smaller than 2.5 microns (20x smaller than the thickness of human hair). The numbers on the display indicate the current air quality readings, and are categorized as follows:

  • Good: 0 to 50
  • Moderate: 51 to 100
  • Unhealthy for Sensitive Groups: 101 to 150
  • Unhealthy: 151 to 200
  • Very Unhealthy: 201 to 300
  • Hazardous: 301+

What does the 'Auto' mode do?
The Auto mode on this product will automatically adjust the fan speed based on the air quality detected by the PM2.5 dust sensor. When higher levels of particulate matter are detected the appliance will increase the fan speed and adjust the LED color ring around top of the unit. The increased fan speeds will work to clean the air faster until healthy levels are achieved and will then drop the fan speed back to the lowest required setting for normal operation.

What is an Ion Generator?
Negative ions, or anions, are particles with one or more extra electron, conferring a net negative charge to the particle. Negative ions can help clear the are of mold spores, pollen, pet dander, doors, cigarette smoke, bacteria, viruses, dust, and other hazardous airborne particles.

What does the UV LED light do?
The UV LED function of this purifier helps to kill airborne bacteria (such as E.Coli, rhinovirus, and streptococcus) and viruses. Using the activated carbon in the filter cartridge as a photocatalyst, the small, long-life, UV LED lamp creates a chemical reaction that can destroy volatile organic compounds (VOCs), germs, and airborne bacteria.

Where is the best location to keep the purifier?
For best results, place the appliance close to the source of pollution (where a smoker sits, near a door where unpleasant smells are entering a room, etc.). Otherwise, keep it at least 2-3 feet from the wall/corners, and do not keep it on a shelf or behind furniture. Finally, a side table, desk, dresser, etc is a good location - it can be placed on the floor, as long as it is not on a deep pile carpet that could impede airflow into the filter.

What is the best way to use the purifier?
For best results, we recommend setting your purifier to a higher fan speed (3-5) for several days to a week when you first start using it. This will help to clean the air in all corners of the room as quickly as possible. Then you can place it in 'Auto' mode to help maintain clean air going forward. Most users will also turn on the 'UV' and 'Anion' features however this is a personal preference.

CORDLESS VACUUMS

Does this come with a washable filter?
Yes, all our cordless vacuums feature a washable HEPA filter, while our X9 and X15 models also come with a washable pre-filter for larger particles, hair, pet dander, etc.

What are the battery and suction specifications?

PRESSURE COOKERS

How long does it take to get up to operating pressure?
The time needed for this pressure cooker to reach operating pressure will range from 5-25 minutes depending on the type and amount of food you are cooking.

How long do I need to allow for the 'natural' pressure release?
Before forcing the release of pressure (using the Pressure Release Control knob), you will want to allow pressure to decrease naturally, and the recommended length of time will vary for each recipe.

Do you sell accessories for the 6qt multi-pot?
We do not currently sell accessories separately, however most of the accessories designed for 6 quart pressure cookers should work, including trivets, sealing rings, baskets, etc.

SUPPLEMENTS

Is it ok to take the Turmeric capsules all at once?
For best results it is recommended to consume the Turmeric Curcumin Extract capsules at different times throughout the day with meals, however if it is more convenient, you may take the full serving all at once. Please be sure to consume just prior to, or with a meal, and if you experience any heart-burn it is recommended to split the dose throughout the day, or decrease the amount you are consuming each day.

Are there any interactions with prescription medications or side effects when consuming Turmeric Extract?
Turmeric Curcumin supplements may temporarily cause heartburn, indigestion, diarrhea, nausea, and allergic reactions. Discontinue use and consult your health care professional if you experience any of these symptoms. If you are taking any blood thinning medications such as coumadin/warfarin, or if you are on aspirin therapy, consult your healthcare provider before taking this product. Discontinue use at least 2 weeks prior to undergoing surgery.

What is the difference between all the Turmeric supplements?

Where are these supplements manufactured?
The majority of our supplements are manufactured in the USA, however our raw material suppliers may source ingredients from other countries - to inquire about a specific product, please reach out to us by phone or email.

Why do you keep sending me supplements every month?
We do not have an autofill program, however you may have signed up for the 'Subscribe & Save' option with Amazon without realizing. You'll find more information here on how to manage your Amazon subscriptions: https://www.amazon.com/gp/help/customer/display.html?nodeId=201357590.