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Frequently Asked Questions

ORDER PROCESSING & SHIPPING

How long will it take for my order to be sent out?

Once your order is submitted and payment is verified, fulfillment will begin. Orders are typically packaged and shipped out the same day they are placed, but will depend on the time of the day and size of the order.

Do you accept International orders?

At the current time we are only shipping to customers within the United States. For International orders, please contact our customer service team.

How much is shipping?

Shipping costs are calculated automatically during checkout, based on your address and the weight of the items in your cart.

Do you charge Sales Tax on orders?

SilverOnyx LLC is required by law to collect sales tax on orders shipped within the State of Utah.

 

RETURNS & REFUNDS

What is your return/refund policy?

Returns are accepted within 30 days of the original date of purchase in the original packaging. Consumables such as supplements can only be returned if they have not been opened.

Not happy with your order? Before submitting a refund/return request please contact us to see if your issue or concern can be resolved over the phone or via email.

Where do I return my order?

For refund requests, please ship your product to our warehouse at the following address:

SilverOnyx LLC
14725 S Porter Rockwell Blvd Ste G
Bluffdale, UT 84065

Please include a printed copy of your order and pack the box carefully with newspaper or bubble wrap to prevent any damage during delivery. We also recommend adding a tracking # to your shipment to be sure it reaches our warehouse safely.

When will I receive my refund?

Once your return has reached our warehouse a representative will inspect the product and packaging - any applicable refund will then be submitted within 24-48 hours.

 

WARRANTY

Do you offer a warranty on any of your products?

Warranty information is located here: https://silveronyx.com/pages/silveronyx-warranty-terms-and-conditions.