Overview
At SilverOnyx LLC we stand by our products! All of our products are backed by our 30 day, no questions asked, guarantee! If you are not completely satisfied with your purchase, you may return it for a full refund.
The support does not end there - many of our products are covered by a limited manufacturers warranty:
- Air Purifiers (One Year)
- Sound Therapy Machines (90 days)
- Bluetooth Scales (90 days)
- Kitchen Canisters, Tea Infusers, Measuring Cups (90 days)
Submitting a Claim
Before filing a warranty claim, please contact us via email (support@silveronyx.com) as we may be able to provide a resolution or work-around.
Follow these steps to send your product in for warranty service:
- Package the Product in its original packaging or in equally protective packaging.
- Print a copy of your order and place it in the box with the Product.
- Ship the Product to the address shown below (a tracking # is recommended).
- Send an email to support@silveronyx.com with your order ID, confirming that your product has been shipped.
- When the package has been received and inspected, you will be notified and informed how the warranty claim is to be fulfilled (repair, replacement, or refund).
Ship your product to:
SilverOnyx LLC
14807 S Heritagecrest Way, Ste B
Bluffdale, Utah 84065
NOTE: Customer is responsible for shipping costs.